This Gateway Services Agreement ("Agreement") is entered into between Caibo Digital OOD ("Caibo", "we", "us") and the Merchant entity that has completed the Caibo onboarding process ("Merchant", "you"). This Agreement governs the provision of Caibo's internet payment gateway services and supersedes any prior agreements relating to the same subject matter.
Subject to the terms of this Agreement, Caibo agrees to provide the Merchant with access to its internet payment gateway platform, including:
The specific features and limits applicable to the Merchant's account are set out in the Merchant Schedule provided during onboarding.
The Merchant shall provide all documentation and information required by Caibo for KYC (Know Your Customer) and AML (Anti-Money Laundering) verification, including but not limited to: certificate of incorporation, directors' identification, proof of address, bank statements, and a description of business activities.
Caibo reserves the right to request additional documentation at any time and to suspend or terminate the account if the Merchant fails to provide satisfactory documentation within a reasonable timeframe.
The Merchant shall promptly notify Caibo of any material changes to its business structure, ownership, or activities that may affect its risk profile.
Caibo will use commercially reasonable efforts to process transactions submitted by the Merchant. The Merchant acknowledges that:
Caibo will settle funds to the Merchant's designated bank account net of applicable fees and reserves, in accordance with the settlement schedule specified in the Merchant Schedule (typically T+2 to T+5 business days).
Caibo reserves the right to establish and maintain a rolling reserve — a percentage of the Merchant's transaction volume held for a defined period — to cover potential chargebacks, refunds, fines, or other liabilities. Reserve requirements will be communicated at onboarding and may be adjusted based on chargeback rates or risk profile changes.
Settlement may be delayed or withheld if: (a) the Merchant's chargeback ratio exceeds acceptable thresholds; (b) Caibo suspects fraudulent activity; (c) there is a regulatory requirement to do so; or (d) the Merchant is in breach of this Agreement.
The Merchant agrees to pay fees as specified in the Merchant Schedule, which may include:
Caibo may amend its fees with 30 calendar days' written notice. Continued use of the Services after the notice period constitutes acceptance of the new fee schedule.
All fees are exclusive of VAT and other applicable taxes, which shall be borne by the Merchant.
The Merchant is liable for all chargebacks arising from transactions processed through its account. Caibo will notify the Merchant of incoming chargebacks and provide a reasonable timeframe to submit representment evidence.
The Merchant agrees to:
If the Merchant's chargeback ratio exceeds acceptable levels, Caibo may increase reserves, restrict transaction volumes, or terminate the Agreement.
The Merchant must not use Caibo's Services for any of the following:
Breach of this clause will result in immediate termination of the Agreement without liability to Caibo.
Both parties shall comply with applicable data protection law, including GDPR. The Merchant shall not store, log, or transmit cardholder data (PANs, CVVs, expiry dates) except as strictly permitted by PCI DSS standards.
The Merchant is responsible for:
Please refer to our Privacy Policy and Cookie Policy for details on how we handle personal data.
The Merchant represents and warrants that:
The Merchant agrees to indemnify, defend, and hold harmless Caibo Digital OOD, its officers, directors, employees, and agents from and against any claims, liabilities, damages, fines, penalties, and expenses (including legal fees) arising out of or related to:
Caibo's total aggregate liability to the Merchant under or in connection with this Agreement shall not exceed the total fees paid by the Merchant to Caibo in the three-month period immediately preceding the event giving rise to the claim.
Caibo shall not be liable for any indirect, consequential, special, incidental, or punitive loss or damage, including loss of revenue, profit, business opportunity, data, or goodwill.
Caibo is not liable for losses arising from: card scheme rule changes; actions of issuing or acquiring banks; force majeure events; or the Merchant's failure to follow Caibo's integration guidelines.
This Agreement commences on the date of the Merchant's account activation and continues until terminated. Either party may terminate with 30 calendar days' written notice.
Caibo may terminate or suspend this Agreement immediately and without notice if:
Upon termination, outstanding settlements will be processed subject to applicable reserve withholding periods (typically 180 days for rolling reserves).
Caibo may amend this Agreement at any time by providing the Merchant with 30 calendar days' written notice (email to the address on file is sufficient). The Merchant's continued use of the Services after the notice period constitutes acceptance of the amended Agreement. If the Merchant does not accept the amendments, it may terminate the Agreement before the effective date of the changes.
This Agreement is governed by and shall be construed in accordance with the laws of the Republic of Bulgaria, without regard to conflict of law principles.
Any dispute arising out of or in connection with this Agreement shall first be attempted to be resolved through good-faith negotiation between the parties. If not resolved within 30 days, the dispute shall be submitted to the exclusive jurisdiction of the competent courts of Bulgaria.
For questions regarding this Agreement or to request a signed copy, please contact: